FAQ
Store Information
What are your store hours?
Our Store hours are 10:30am - 6:00pm Monday - Friday, 10:30am - 5:00pm Saturday, Closed Sunday.
Where are you located?
We are located at the corner of Westheimer and Weslayan, 3747 Westheimer Road, Houston, TX 77027.
Is your Showroom open?
Our showroom is open from 10:30am - 6:00pm Monday - Friday, 10:30am - 5:00pm Saturday, and Closed on Sunday.
Do I need an appointment?
No appointments are necessary, please stop by at your convenience and one of our expert Sales Associates will be happy to assist.
How do I contact you?
You can reach us by phone at 713-627-7787 or email us at info@deutschhouston.com
Repairs and Services
What kind of jewelry repairs do you do?
We offer jewelry repairs such as: ring sizing, rhodium plating
How long do repairs take?
Generally repairs can take up anywhere between one to two weeks depending on the repair work.
Do I need an appointment to set up a repair?
No appointment is necessary to drop off your repair, please stop by at your convenience and one of our expert Sales Associates will be happy to take it in.
Do you change batteries in watches?
Yes, we change batteries in Swiss made watches, we also replace the gaskets, and perform a WTP with this service.
Do I need my jewelry checked and cleaned regularly?
We recommend you have your jewelry checked and cleaned every six months. We also offer complimentary ring cleaning so you may stop by at your convenience anytime to shine it up!
Do you do jewelry appraisals?
Yes, we do jewelry appraisals. Your jewelry will be carefully evaluated by a Graduate Gemologist (GIA) who can assess your jewelry and determine a value for Insurance Purposes.
Do your appraisers have special training or certifications?
Your jewelry will be carefully evaluated by a Graduate Gemologist (GIA)
Jewelry and Metals
What jewelry brands do you carry?
- Vincent Peach
- Ashi
- Kwiat
- Hulchi Belluni
- Mikimoto
- Meira T
- Armenta
- Buccellati
- Deakin & Francis
- Picchiotti
- Lauren K
- Rudolf Friedmann
- Temple St. Clair
Diamonds and Gemstones
What are the 4 C’s?
The 4 C's of diamond grading are Cut, Color, Clarity, and Carat Weight. The combination of all of these factors determine a diamond's value. The closer to absolutely colorless and the fewer inclusions, will a diamond make it more rare and expensive. Large diamonds are also more rare than smaller ones. Cut refers to how well a diamond is finished from its rough form.
What is a gemologist?
Gemologists analyze, describe, and certify the quality and characteristics of gemstones. After using microscopes, computerized tools, and other grading instruments to examine gemstones or finished pieces of jewelry, they write reports certifying that the items are of a particular quality.
